• Member Firms commit to fully understanding their clients’ objectives
• Member Firms ensure appropriate timely advice through taking an active interest in client affairs
• A contact partner who is responsible for the overall service is provided to each client
• Each client has a service team and has direct access to them at all times
• All client matters are dealt with on a professional and confidential basis

• Written terms of engagement and the basis for fees on all assignments are agreed in advance.
• All assignments are properly planned with staff who have appropriate skills and experience
• Timetables and delivery dates are agreed with clients and member firms deliver what they promise.
• Member Firms aim to provide continuity of staff on recurring assignments
• All communications, whether by telephone, email, fax or post, are dealt with promptly.

 Advice

 Quality

• Member Firms will deliver effective advice relevant to their clients’ circumstances and objectives,
• Member Firms understand their clients’ activities and the sectors in which they operate,
• Advice is provided by skilled and experienced professionals who have local knowledge,
• Advice is practical, concise and presented in an easy to understand format,
• Member firms provide innovative and effective solutions to clients.

• Member Firms are committed to achieving consistent professional and ethical standards,
• DFK International has a Quality Assurance programme in place, with which member firms are required to comply,
• All assignments are reviewed to ensure quality and to identify opportunities to add value,
• Member firms invest in good people and provide appropriate training and professional development,
• Member firms regularly update their technology to support their clients’ businesses.